RETURNING A PRODUCT
We hope you are happy with your purchase. If you are not happy with your purchase for any reason, simply return it, unused, in its original condition within 4 weeks from the date it was purchased. Any delivery charges will not be refunded. Please retain proof of return postage.
Please allow up to 21 days for returns to be received, processed and credited to your account. Returns are usually processed Monday to Friday (excluding weekends and public holidays).
LOST OR DAMAGED ORDERS
Lost or damaged orders must be reported to us within 2 weeks of the original date of purchase.
HOW DO I RETURN MY ORDER?
The quickest and easiest way to return a product that you have purchased is via the CONTACT US form. We will require your order ID, email address and reason for return. Your order ID can be found on your email order confirmation. If you don’t have your order ID, please contact our customer service team.
Once your return request has been approved, we will contact you via email confirming the Australian Return Delivery Address. The customer is responsible for return postage fee – please retain proof of your return shipment.
WHAT IS THE RETURN ADDRESS?
The Australian Return Delivery Address will be provided once a Return Request has been approved. Please note orders placed within the Australia should not be returned to the UK address on the packaging or the Australian office address shown on the website.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?Please allow up to 21 days for returns to be received, processed and credited to your account.
CAN I REQUEST A REPLACEMENT SIZE PRODUCT?
The return process would need to be followed and a new separate order would need to be placed.
I HAVE RECEIVED THE WRONG ITEM?
If you have received an item that is different to what you have ordered then please CONTACT US within 48 hours of receipt, so that we can arrange the safe return of this item.
Our aim is for all of our customers to love everything we do. In the unlikely event that this is not the case, we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.
For any other complaints we advise that you contact our Customer Service team who we will be happy to assist you and resolve any problems you may have experienced.
We aim to resolve all complaints within 5 - 10 working days.
Reach Our Customer Service Team:
Via the CONTACT US form or via phone one +61 (0) 2 6054 1889
(Mon-Fri 6:00 - 11:30 pm AEST)