ORDERING FAQs
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HOW CAN I ORDER?
Orders can be placed directly through the website. Once you have added the last item to your shopping cart please follow the checkout process. It is not possible to place an order via phone.
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CAN I CANCEL OR CHANGE MY ORDER?
Orders can be cancelled or changed only if they have not been prepared for dispatch. Please be aware that orders are generally shipped within one working day, hence we cannot guarantee that requests to cancel or change orders can be accommodated.
Please CONTACT US as soon as possible if you want to cancel or change an order. It is likely that a second order will need to be placed.
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HAS MY ORDER BEEN SUCCESSFUL?
You will receive a confirmation email upon ordering, this will include your order number and details.
If you don't receive either email, please contact us HERE.
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CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS?
Yes, we can deliver any where in Australia and New Zealand. Why not deliver straight to family, friends, your workplace or even a a holiday destination. Please include the delivery address details when ordering?
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CAN I SEND ORDERS TO MORE THAN ONE ADDRESS?
Yes, but you must place each order separately.
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CAN I PLACE AN ORDER FROM A FOREIGN COUNTRY?
You can place an order from a foreign country; however orders can only be shipped to Australian and New Zealand addresses. To find out more please see the Shipping FAQs below.
PAYMENT FAQs
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WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept all major credit cards including Visa, Mastercard and American Express. To help speed up your shopping experience we also accept Shop Pay, Apple Pay and Google Pay.
Shipping options may differ between payment methods.
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WHEN WILL I BE CHARGED?
All payments are charged at the time of order through those services per their standard usage agreements. Bloccs® does not retain your payment information.
SHIPPING & POSTAGE
AUSTRALIA SHIPPING
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STANDARD SHIPPING - FREE
Standard shipping is expected to take 5-9 working days.
Due to the busy shipping Christmas period, we are not able to guarantee delivery times. We will aim to send all parcels via the Express shipping service during this busy time.
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Tasmania, Northern Territory and South Australia
We can deliver to Tasmania, Northern Territory and South Australia but please expect longer shipping times.
- Shipping may vary for more rural areas and during peak shipping times. You can check your tracking number for more detailed information.
- Shipping delays may be experienced due to disruptions caused by COVID-19 and extreme weather conditions.
SHIPPING FAQS
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CONTACT US
If you have any other questions our team are more than happy to help :-)
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